International Mail Delays (updated)

Update Feb 17, 2012 So here is what is going on. On 12/21/2011 I sent out 16 International orders using International First Class Mail. Apparently none of them have reached their destination. I have been calling the Post Office consumer affairs department a few times a week for updates. My contact there is pretty much as baffled as I am as to how this many pieces of mail would just disappear. The flip side to this coin of confusion is that the International pieces I sent out literally the very next day arrived about a month ago. Up until this point I have just been hoping that this was a case of a few packages being held up in customs. However the evidence is only pointing to complete negligence on the part of the Post Office (they have no idea where the packages are). Trust me I am very frustrated with the situation, and furious with the Post Office's lack of service. However I do not want my customers left in the lurch. Most of you ordered the "A Ride Through Town" print, and as you may have noticed those are now sold out. I am going to do a small run reprint so that those who did not receive their print will be able to get what they have paid for.

Once again I am very sorry, and want to make this right.

Original Post Feb 6, 2012

I have been getting reports from a number of people outside the US who have not received their order of "A Ride Through Town". All of these orders seem to have been placed on or before December 21st 2011. Unfortunately International First Class Mail does not offer tracking on packages. The US Postal Service has told me that International First Class can take up to 8 weeks to arrive. Although this much time has not passed yet, I have filed a complaint with the Postal Service and also reported the packages that have not yet arrived. If you are waiting on an order please alert me of the situation so I can note it alex@familytreedesign.net.

If your International order does not arrive within 8 weeks from order date, a refund or replacement will be sent to you.

Thank you for your patience, and I am sorry for the inconvenience.

 

Posted on February 6, 2012 and filed under notice.