How long does it take to receive my order (US)?
We use the United States Postal Service, because it is convenient, and offers the lowest price, which we pass on to you. If you live in the United States our default shipping is Priority Mail which will get to you in 1-3 business days (from ship date, estimated delivery, not guaranteed) depending on your proximity to Nashville, TN. If you need Priority Express shipping we offer that as well.
How long does it take to receive my order (International)?
If you live outside the United States, we use First Class Mail International and it generally takes 11-14 Business days for $20. If you require faster shipment we offer International Priority Mail which has an expected delivery time of 6-10 days for $44 for major markets (these are not guaranteed delivery times, but expected delivery times).
However in some cases it can take up to 4 weeks. International shipments can have many factors that slow it down, primarily the customs process, and collecting of any taxes or duties on receipt. This is out of our control, and the US Postal Service itself does not guarantee any delivery times internationally, thus neither can we. We will not consider your order "lost in the mail" until at least 4 weeks from shipping date.
Often what we have found in slow delivery times is that carriers have attempted delivery, but the recipient was not available to receive it. Many carriers must collect customs fees upon receipt. If you have not received your package after a few weeks it is most likely being held at the local post office or customs office awaiting you to pay the customs fees and pick it up.
Will I have to pay taxes or customs fees?
Yes. If you live in the U.S., in Tennessee, you will be charged sales tax automatically at checkout. If you live outside the United States you may be responsible for any customs fees, taxes, and possibly even an additional delivery fee imposed by your country's postal service. Often these fees must be paid before you can receive your package. Please take this cost into consideration when purchasing.
My order was damaged in shipping. What do I do?
Keep the damaged item, and the damaged packaging. Take pictures of them and email them to us. We will file a claim with the shipper, and send you a replacement if available. If a replacement is not available we will offer you a refund or another item of equal value.
Will you reprint an item that is out of stock?
Maybe. Sometimes we will do a reprint if there is demand for a certain item. Other times we retire items permanently to focus on creating new work. The best way to let us know you want something that is sold out is to email us. Then signup for the mailing list to find out when it is available again.
Can I license one of your illustrations for use on my product?
We do offer licensing, but because there are so many factors we like to talk specifics about your project instead of addressing them all here.
Can I work for Familytree?
We are not currently hiring any full time positions (but that can change). You are welcome to reach out for an internship or send a resume, which we will keep on file.